Privacy Policy

A1 Group Services ("A1", "we", "us") respects your privacy. This policy explains what personal information we collect through this website, how we use it, who we share it with, and how you can contact us about it.

Information we collect

Contact and proposal enquiries

When you submit our contact form, we collect your name, email address, phone number, service of interest, and the message you provide. This form is protected by Cloudflare Turnstile, a spam-prevention service.

Job applications

Our careers application form collects a wider range of information needed to assess and process employment applications, including: your name, date of birth, nationality, contact details and residential address; your legal eligibility to work in Australia, visa type, and a copy of your visa document where applicable; a copy of an identity document; your resume, education history, work history, and skills; the name and contact details of up to two referees; and an emergency contact's name and phone number.

If you provide a referee's or emergency contact's details, you confirm that you have their consent to share this information with us for the purpose of your application.

Information collected automatically

Like most websites, we use standard hosting infrastructure that may log technical information such as IP address and browser type. We also use Google Ads to measure the performance of our advertising, which may use cookies and similar technology to understand whether a visit to our site followed an ad click.

How we use your information

• To respond to enquiries and proposal requests
• To assess and process job applications, including verifying identity and work eligibility
• To contact referees or emergency contacts you've nominated, where relevant to your application
• To measure and improve the performance of our website and advertising
• To meet our legal and regulatory obligations

Where your information is stored

Form submissions are stored in a private database hosted by a third-party database and file storage provider. Uploaded documents (such as resumes, identity documents, and visa documents) are stored in private file storage and are not publicly accessible. A temporary, secure link to a submitted document may be generated to notify our team of a new application; these links expire after seven days.

Who we share information with

We don't sell your personal information. We share it only with:

• Our database and file storage provider — a third-party service we use to securely store form submissions and documents
• Our email provider — to deliver notification emails to our recruitment and enquiries team
• Google Ads — to measure advertising performance (enquiry form submissions only, not job application details)
• Where required by law, regulation, or a valid legal process

Data retention

We retain enquiry and application records for as long as reasonably necessary to respond to your enquiry, assess your application, or meet our legal and record-keeping obligations, after which records are deleted or de-identified.

Your rights

You may ask us for access to, or correction of, the personal information we hold about you, or ask us to delete it, subject to our legal and record-keeping obligations. To make a request, contact us using the details below.

Changes to this policy

We may update this policy from time to time to reflect changes in our practices. The "last updated" date at the top of this page shows when it was last revised.

Contact us

For any question about this policy or your personal information, contact us at info@a1groupservices.com.au or 1300 181 336.